FAQ

What top-up methods are available?
CyberPoker provides multiple payment methods, including Apple Pay, Google Pay, third-party payment services, and prepaid cards. You may freely choose your preferred method to top up. If you encounter any issues during the process, please feel free to contact our online customer support, and our staff will assist you.

Minimum Top-Up Amount
The minimum top-up amount for CyberPoker is New Taiwan Dollar 1 (NTD 1). The exchange rate between game currency and New Taiwan Dollar is 100:1. We offer multiple convenient top-up methods, allowing you to choose your preferred option. If you encounter any issues during the process, please feel free to contact our online customer support, and our staff will assist you.

Are ATM transfers or cash remittances available? (Not provided)
We apologize that CyberPoker does not provide the above two payment methods. We recommend using third-party payment services to top up. Simply enter your credit card or debit card number, expiration date, and the last three digits, and you can easily complete the payment.

Top-Up Service Fees
CyberPoker offers multiple fast and convenient payment methods. Regardless of which method you use to top up, CyberPoker does not charge any service fees. If any service fees are incurred, they are usually charged by the cooperating payment platform or bank. We recommend contacting the relevant payment platform or bank for further information.

Is top-up limited to the account holder?
CyberPoker does not require payments to be made using the account holder’s own credit card, debit card, mobile phone number, or other personal information. However, if any payment disputes arise or if any actions infringe upon the lawful rights and interests of others, and such matters are verified by the Company, the User shall bear all related legal responsibilities. If such actions cause damage to the Company’s interests, the User shall be liable for compensation.

Is offline top-up available?
We apologize that this payment method is currently not available. We recommend using the top-up methods provided on the official website and following the instructions displayed on the page. If you encounter any issues during the process, please feel free to contact our online customer support, and our staff will assist you.

Maximum Top-Up Amount
CyberPoker does not impose a daily maximum top-up limit. We recommend using third-party payment services, which are fast and convenient, allowing you to top up at any time and enjoy gaming instantly.

Prepaid Cards
CyberPoker offers top-ups using MyCard prepaid cards, with multiple denominations available for selection. After purchasing your preferred denomination, simply follow the instructions on the top-up page to complete the process. If you encounter any issues during the operation, please feel free to contact our online customer support, and our staff will assist you.

Is there an expiration period for redeeming prepaid cards?
Prepaid cards do not have any redemption expiration limits. Regardless of the denomination, they may be redeemed at any time during CyberPoker’s operation period, allowing you to complete payment with ease. If you encounter any issues during the operation, please feel free to contact our online customer support, and our staff will assist you.

Can CPP be resold or converted into fiat currency?
We apologize that CPP is subject to one-way circulation. Once purchased, CPP may not be exchanged for real-world legal tender, nor may CPP be resold to others in exchange for legal tender. If any of the above actions occur, the player shall bear all related legal responsibilities.

What is CPP and what is it used for?
“CPP” is a virtual currency issued by the game developer Cyber Zen Technology Co., Ltd., with the full name CyberPoker Points. CPP may be used to pay for online virtual services provided by Cyber Zen Technology Co., Ltd., including games, video content, and live streaming services, and is for use with virtual products only.



